Bilingual Service Desk Analyst – Spanish

🔥 1 hour ago

🇨🇱 Chile – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SONDA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SONDA is a company focused on providing a seamless online experience by effectively managing user preferences, particularly regarding cookie usage on their website. They emphasize the importance of user consent and the impact of cookie settings on website performance and personalized content delivery. SONDA also engages users with a community platform where potential candidates can explore career opportunities within the company.

📋 Description

• Provide first-level (N1) technical support and assistance to users in Spanish • Identify, log, categorize, and track IT incidents and service requests • Provide users with technical guidance to resolve end-user computing issues • Perform troubleshooting and remediation procedures in accordance with established standards • Resolve tickets at first contact using available tools and knowledge bases • Escalate complex incidents and requests to the appropriate teams • Ensure clear and accurate records in ticket management systems • Support multiple clients and operations • Follow operational procedures, service metrics, and performance targets • Participate in training and continuous improvement initiatives • Provide courteous, efficient service focused on user satisfaction

🎯 Requirements

• High school diploma • Fluent Spanish, with the ability to provide technical support entirely in Spanish • Knowledge of end-user computing, demonstrated through practical experience or relevant coursework • Basic knowledge of computers, operating systems, and user support • Availability to complete a general technical knowledge assessment • Native Spanish proficiency is considered an asset • Previous experience in Service Desk, Help Desk, technical support, or customer service is considered an asset • Experience providing technical support in Spanish is considered an asset • Knowledge of ticket management tools and knowledge bases is considered an asset • Experience with remote support and first-level incident resolution is considered an asset • Technical education in Information Technology or a related field is considered an asset • Experience in multi-client, multiskill service operations is considered an asset • Experience with service metrics and first-contact resolution is considered an asset

🏖️ Benefits

• Flexible work arrangements that promote work-life balance • Professional development and continuous growth of your skills • Collaborative, diverse, and innovative environment • SONDA Academy: a learning platform for professional development • SONDA Wellness Program, with initiatives focused on physical, mental, and social well-being • On-site and remote work options, as applicable under SONDA’s general benefits

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