Air Freight Coordinator

🔥 3 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Handle day-to-day air freight import operations • Manage shipments from pre-alert through customs clearance and final delivery • Receive and review shipment pre-alerts and ensure required documentation is complete • Follow up with overseas agents and suppliers for missing or incomplete documentation • Coordinate customs clearance, airline collections, haulage, and final delivery arrangements • Communicate with customers by phone and email regarding shipment status, delivery arrangements, and enquiries • Liaise with airlines, overseas agents, customs brokers, hauliers, and other suppliers • Prepare and check shipping and customs documentation • Provide quotations to customers and partner agents • Monitor shipments and provide regular customer updates throughout the shipment lifecycle • Resolve service issues, exceptions, and delays where possible • Maintain accurate shipment and customer records in the transport management system • Build working relationships with customers, suppliers, and international partners • Provide high-level customer service and represent the business professionally

🎯 Requirements

• Minimum 4 years of experience in air freight forwarding operations • Genuine experience working within a freight forwarding company • Strong experience in air freight imports and managing shipments from start to finish • Solid understanding of air freight operations, including airline routings, shipping documentation, customs processes, and delivery coordination • Excellent written and spoken English • Confidence communicating directly with customers and suppliers by phone and email • Strong customer service, communication, organizational, and problem-solving skills • Ability to work independently, take ownership, and make sound operational decisions • Ability to manage exceptions, delays, and competing priorities in a fast-paced environment • Strong computer literacy and ability to learn new systems quickly • Ability to work under pressure and meet tight deadlines • CargoWise experience is strongly preferred and will be a significant advantage • Experience supporting UK freight forwarding operations or UK customers is preferred • Experience managing the full freight forwarding process is highly preferred

🏖️ Benefits

• Work-from-home arrangement • Monday to Friday schedule • UK public holidays observed