Junior Customs Declaration Agent

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

✨ Agent

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 36 days.
• No salary listed.

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Receive and take ownership of assigned customs permit requests in the client's portal and ticketing system • Review commercial invoices, packing lists, airway bills, bills of lading and other supporting documents for completeness and consistency • Validate platform-prefilled information against source documents, correct discrepancies and complete missing fields • Prepare, validate and submit Singapore import and export permit declarations following approved procedures and customer-specific instructions • Monitor declarations for approvals, rejections and amendments, and act on outstanding requests • Identify exceptions and escalate cases requiring specialist input to the Senior Processor or Team Lead • Process requests within agreed turnaround times while meeting accuracy targets • Contact customers to request missing documents, clarify instructions and provide status updates • Return approved permits and related documents to customers and close completed requests • Maintain complete case notes and clear handover information for open requests • Complete training, knowledge checks and readiness assessments • Participate in coaching and quality reviews and apply updates to customer-specific procedures

🎯 Requirements

• At least 1 year of BPO experience in back-office processing, data entry, document review or customer service • Strong attention to detail and a record of accurate work in a high volume or transaction-based environment • Clear written and verbal English • Comfortable working in web portals, ticketing systems and Microsoft Excel • Ability to follow detailed procedures, manage several open requests at once and meet daily productivity and accuracy targets • Willingness to complete the full training program and pass readiness assessments before handling live transactions • Quiet home workspace and stable internet connection suitable for a Work from Home setup • Willingness to work the assigned day shift, including public holidays when rostered • Experience in logistics, freight forwarding, shipping documentation, or import and export operations is nice to have • Familiarity with commercial invoices, packing lists, airway bills and bills of lading is nice to have • Exposure to customs permit declarations for Singapore or other Asia Pacific markets is nice to have • Experience validating data produced by OCR, AI or other automation assisted tools is nice to have

🏖️ Benefits

• Work from Home • Three weeks of structured training • Supervised processing of live transactions before independent work • Coaching and quality reviews • Day shift schedule, Monday to Friday • Public holiday work based on assigned roster

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