RCM Call Center Representative – Patient Accounts, Collections

🔥 4 hours ago

🇬🇦 Gabon – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Southeast Medical Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

⚕️ Healthcare Insurance

🏥 Healthcare

☁️ SaaS

Healthcare Insurance • Healthcare • SaaS

Southeast Medical Group is a large independent primary care medical group based in the Southeastern United States, claiming to be the largest independent medical group in the Southeast and Georgia's most awarded primary care practice. They operate about 160 providers across 50 locations, offering patient-centered primary care services including preventive care, chronic disease management, urgent care, virtual visits, same-day and walk-in appointments, evening and weekend slots, and telehealth. The practice emphasizes convenience (easy online scheduling, patient portal, online bill pay) and community involvement, and provides resources for patients, careers, and professional partnerships.

📋 Description

• Manage assigned patient accounts receivable accounts, including follow-up on outstanding self-pay balances • Conduct inbound and outbound calls to patients regarding balances, statements, payment options, and account resolution • Collect payments via approved payment methods and accurately post transactions in the Practice Management system • Set up, maintain, and monitor compliant payment plans • Process and follow up on patient refunds • Follow up on clinic requests related to patient balances, billing questions, or account corrections • Review patient accounts to ensure accuracy of charges, payments, adjustments, and insurance processing • Read and interpret Explanation of Benefits to explain insurance determinations, denials, patient responsibility, and payor adjustments • Apply knowledge of commercial, Medicare, and Medicaid payor policies when addressing patient inquiries • Identify billing discrepancies and escalate issues appropriately • Provide clear, empathetic, and professional communication regarding sensitive financial matters • Educate patients on billing statements, insurance processing timelines, and financial responsibility • Handle escalated or complex patient inquiries related to balances or insurance explanations • Maintain detailed and accurate account notes documenting patient interactions and actions taken • Ensure collection activities comply with federal and state regulations, organizational policies, and Financial Assistance Program guidelines • Follow call handling, scripting, and documentation standards • Protect patient confidentiality and adhere to HIPAA requirements • Meet or exceed performance goals related to call volume, collections, payment plans, and account resolution • Participate in quality reviews, coaching, and ongoing training • Collaborate with team members and supervisors to support workflow efficiency and service level goals • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Minimum of 1–2 years of experience in healthcare billing, patient collections, or medical call center environment • Experience working patient A/R and self-pay balances • Ability to read and understand EOBs and patient billing statements • Working knowledge of major payor types and basic payor policies • Experience using a Practice Management (PM) system • Strong verbal communication, customer service, and conflict-resolution skills • Reliable high-speed broadband internet connection required for remote work • Experience in a multi-specialty or clinic-based healthcare setting preferred • Knowledge of Financial Assistance Programs (FAP) and payment plan compliance preferred • Prior experience handling refunds and account adjustments preferred • Experience with RingCentral (VoIP) and Allscripts (PM/EHR) systems strongly preferred • Proficiency with Microsoft Office tools (Outlook, Word, Excel, Teams) preferred • Strong attention to detail and accuracy • Empathetic and professional communication style • Ability to explain complex billing and insurance concepts in simple terms • Time management and ability to prioritize workload • Comfort handling sensitive financial conversations • Proficiency with call center systems and Microsoft Office applications • Ability to lift up to 50 pounds • Ability to push or pull heavy objects using up to 50 pounds of force • Ability to sit or stand for extended periods during training sessions or on-site support • Ability to use fine motor skills to operate office equipment and/or machinery • Ability to receive and comprehend instructions verbally and/or in writing • Ability to apply logical reasoning for simple and complex problem-solving • Ability to travel to multiple locations as required to support business needs

🏖️ Benefits

• Competitive salary and benefits package • Health insurance • Retirement plans • Paid time off • Professional development opportunities • Collaborative and inclusive work culture focused on employee well-being • Opportunities for advancement within the Revenue Cycle Management department • Comprehensive training program