IT Support Officer

Job not on LinkedIn

🔥 7 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SPARTEO

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🤖 Artificial Intelligence

Marketing • Advertising Technology • Artificial Intelligence

SPARTEO is a company specializing in advanced advertising technology solutions for publishers. They offer a comprehensive suite of data-driven advertising technologies powered by artificial intelligence, enabling publishers to enhance their business value. SPARTEO's offerings include solutions for display monetization, business intelligence, consent management platforms, and innovative audio and video technologies. By leveraging first-party data, they provide insights and tools that help publishers make informed decisions and optimize efficiency through supply path optimization. SPARTEO aims to maximize publisher revenue while aligning their success with that of their clients.

📋 Description

• Oversee deployment, maintenance, and security of hardware including laptops and peripherals • Maintain an up-to-date inventory of the hardware fleet and stock throughout each device's lifecycle • Monitor fleet health, security posture, and MDM compliance, taking proactive action • Prepare and manage technical onboarding and offboarding, including device setup, access provisioning, and equipment recovery • Manage software licensing and SaaS access, including Google Workspace, Slack, Notion, and the wider stack • Manage accounts, user rights, groups, license allocation, renewals, and joiner-mover-leaver processes • Ensure smooth operation of the office network environment • Provide level 1 and 2 employee support through Jira Service Management • Qualify, prioritize, resolve, document, and escalate support requests • Act as the primary point of contact for technical escalations • Provide on-site technical support when necessary • Maintain and update the internal Notion knowledge base and create self-help resources • Implement IT automation to reduce manual support tasks • Ensure compliance with security policies and data protection standards

🎯 Requirements

• Strong hands-on macOS knowledge • Experience administering, troubleshooting, and supporting Macs • Proven, hands-on Jamf experience, including enrollment, policies, deployment workflows, and configuration profiles • Okta administration experience is a plus, including users, groups, application assignments, and SSO • Proven experience managing tickets in Jira Service Management, ServiceNow, or equivalent • Solid, demonstrable experience producing and maintaining a structured documentation base • Immediate comfort working in Notion • Ability to deconstruct business complexity into operational blueprints and structured AI documentation and logic flows • User-centric service mindset • Fluent in English and French

🏖️ Benefits

• Dynamic Remote Culture: flexible work environment allowing work from home or urban offices in Paris, Lille, or London • Regular social gatherings and company events • Career development support, including training programs, career check-ins with HR, internal mobility opportunities, and quarterly or semi-annual performance feedback sessions • Comprehensive health benefits plan covering employees and their families • Pension plans • Swile card for meals