Senior Manager, Business Operations, Client Success

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SPD Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

💳 Fintech

🤖 Artificial Intelligence

🤝 B2B

Fintech • Artificial Intelligence • B2B

SPD Technology is a global software product development company that delivers custom digital platforms, cloud and DevOps, AI/ML, and fintech/payment solutions. They specialize in application modernization, data analytics and engineering, system integration and APIs, security and quality engineering, and mobile/web UX/UI development. SPD works as a B2B partner for enterprise and growth-stage clients (notable customers cited include PitchBook and Poynt), focusing on building payment systems, billing and fraud-detection software, data platforms, and AI-enabled products for industries such as fintech, insurance, healthcare, and e-commerce.

📋 Description

• Maintain an integrated view of Business Unit health across operational, client, people, financial, and delivery signals • Coordinate with Delivery and Engineering leadership, Client stakeholders, HR, Talent Acquisition, Finance, and People Operations • Own and continuously develop the Business Unit performance management framework • Consolidate financial, delivery, people, hiring, quality, client, and operational indicators • Investigate causes, trends, and business implications and translate findings into recommendations and corrective actions • Own the Business Unit Client Success and client health framework • Measure client sentiment through NPS, qualitative and quantitative signals, stakeholder conversations, and interviews • Triangulate client feedback with Delivery, Engineering, People, and operational data • Drive cross-functional strategic initiatives such as operating-model changes, AI adoption, capability transitions, and risk mitigation • Maintain operational governance across budgeting, forecasting, compensation/rate exceptions, hiring priorities, People Operations, and reporting data accuracy • Provide Business Unit leadership with an independent perspective on client and business health • Escalate material risks, key decisions, and operational roadblocks to leadership • Report directly to the Business Unit Managing Director / VP Delivery

🎯 Requirements

• 5+ years of relevant experience in Business Operations, Client Success, Strategic Program Management, Delivery Operations, or a similar cross-functional role within IT or professional services • Experience working across Delivery, Engineering, HR, Talent Acquisition, Finance, and People Operations • Experience with client health and success practices, including NPS/CSAT, client sentiment, or structured client health reviews • Hands-on experience with budgeting, forecasting, variance analysis, and invoicing oversight • Strong analytical skills and ability to consolidate financial, delivery, people, client, and operational data • Ability to structure ambiguous business problems into actionable initiatives and drive execution across stakeholders • Strong risk identification and problem-solving skills • Experience providing operational governance through functional teams • Ability to influence senior stakeholders and drive cross-functional initiatives without formal authority • Strong business judgment and data-informed perspective • Strong communication and synthesis skills • Proactive and curious mindset with ownership and follow-through • Practical experience using AI tools, automation, or similar technologies • Higher education degree in Business Administration, Management, Economics, Computer Science, or a related field • Fluent / Advanced English and Ukrainian communication skills

🏖️ Benefits

• Work fully remote around the globe, or in a hybrid work model from office hubs • Flexible working schedule • 20 business days of paid vacation for full-time • Unlimited sick leave • 4 days of emergency leave • Certification support • Career paths and personal development plans • Company-wide tech and cultural events • Mentorship program • Public speaking support • Educational leave • Access to corporate library • Yearly budget for medical insurance, life insurance, abroad coverage, and travel insurance • Compensation for sports, equipment, massage, and rehabilitation • Well-being program • Corporate loan • Tax and legal advisory • Wedding and baby birth bonuses