German Customer Support Consultant

🕒 March 31

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Speakit

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

📋 Description

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails) • Build customer trust through empathetic personalized conversations • Strive for first call resolution and taking true ownership of customer needs and issues • Engage with clients in a friendly and professional manner, while actively listening to their concerns • Offer support and solutions to customers in accordance with the company’s customer service policies • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

🎯 Requirements

• Native/near-native level of German (minimum level C1, oral and written) • Fluent level of English (minimum level B2, oral and written) • Excellent communication skills and good troubleshooting and problem-solving skills • Basic technical skills (e.g.use of smartphones and internet applications, MS Office etc) • Ability to work in shifts (the department operates 24/7 so you will need to work in rotational shifts. Around 5 days per month will be night shifts, the rest will be split throughout the day) • Ability to work remotely from home • EU Passport • Relocation to Athens

🏖️ Benefits

• Competitive salary (14 salaries per year) • Performance based bonus • Transportation bonus (only for on-site employees) • Relocation covered • Work from home (remote) *only if located in Greece* • Health package • Equipment provided • Paid training and development opportunities • Multicultural and modern working environment