German Customer Support, Sales Specialist

🔥 17 minutes ago

🇧🇬 Bulgaria – Remote

💵 €1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Speakit

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

📋 Description

• Provide professional customer support in German, assisting customers with their questions and requests • Handle technical, billing and service-related inquiries and provide appropriate solutions • Manage customer complaints professionally and ensure timely resolution • Troubleshoot customer issues and escalate cases when required • Accurately record and document all customer interactions • Collect necessary information to support effective case resolution • Identify and communicate relevant sales and cross-selling opportunities • Maintain up-to-date knowledge of products, services and processes • Follow established quality standards, internal procedures and customer service guidelines • Ensure compliance with GDPR, consumer safety requirements and internal policies • Escalate product safety or regulatory concerns through appropriate channels • Identify recurring customer issues and share feedback for continuous improvement • Represent the brand professionally and contribute to a high-quality customer experience

🎯 Requirements

• C1 level of German – both written and spoken • B1 level of English • High School Diploma • Previous customer service or sales experience is preferred but not required • Strong communication and interpersonal skills • Customer-oriented mindset with a professional and positive attitude • Ability to handle complaints calmly and effectively • Strong problem-solving and troubleshooting skills • Comfortable identifying sales and cross-selling opportunities • Good organizational skills and attention to detail • Ability to follow structured processes and quality standards • Willingness to learn and develop within a dynamic customer service environment • Full-time availability • Flexibility regarding working hours and potential schedule adjustments

🏖️ Benefits

• Performance bonus of up to 10% of gross salary after 3 months, based on KPI performance • Sales bonus with no monthly limit, averaging approximately €200 per month • €2,000 signing bonus, paid in 6 installments (€300 x 5 + €500) • First signing bonus installment paid at the end of training • €80–€100 monthly meal allowance, depending on the number of days worked during the month • Health insurance through Generali • Multisport and/or Coolfit card • Access to a learning and development platform • Comprehensive paid training before taking over customer interactions independently • Ongoing learning and development opportunities • International, customer-focused work environment