IT Service Desk Agent, Dutch, French

🔥 0 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Speakit

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

Speakit is a dynamic recruitment company specializing in connecting multilingual talents with job opportunities across Europe. They focus on various sectors, including customer support, sales, and technical support, ensuring a seamless transition for candidates with relocation support. Speakit offers permanent recruitment, payroll services, and comprehensive HR solutions to both candidates and companies, setting new standards in candidate and client experience.

📋 Description

• Provide first-line technical support to end users • Receive, register, prioritize and manage IT support tickets • Troubleshoot Windows 10/11, Outlook, Microsoft Teams, Microsoft Office, OneDrive, SharePoint and Citrix issues • Gather information and ask relevant questions to understand symptoms and identify possible root causes • Assess the impact and urgency of incidents and service requests • Resolve technical issues independently within the scope of responsibility • Escalate unresolved or complex issues to appropriate support teams • Follow tickets through to resolution and keep users informed of progress • Document incidents, troubleshooting steps and resolutions • Deliver clear, professional and customer-focused support • Collaborate with colleagues and technical teams

🎯 Requirements

• Fluency in both Dutch and French is required • Good command of English • Previous experience in IT Support, Service Desk, Helpdesk or a similar technical support position • Experience supporting Windows and Microsoft 365 environments • Familiarity with ITSM/ticketing systems • Exposure to Active Directory, Microsoft 365 administration, Exchange, Microsoft Entra ID or Intune is considered an advantage • Strong logical and analytical troubleshooting skills • Ability to investigate issues and identify possible causes rather than relying solely on predefined scripts • Strong communication and interpersonal skills

🏖️ Benefits

• Indefinite employment contract • Competitive compensation package • Monthly meal allowance via Ticket Restaurant • Private health insurance • 3 additional days off per year • Remote working opportunity from anywhere in Greece • Opportunity to work in an international IT environment and further develop your technical skills