Customer Success Engineer

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

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Specright

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $32.9M Series B - Specright on 2021-07

SaaS • B2B • Enterprise

Specright is a specification management software company that provides a cloud-based Specification Data Management (SDM) and spec-first Product Lifecycle Management (PLM) platform. It centralizes product and packaging specifications, ingredients and formulas, bills of materials, supplier collaboration, and project workflows to improve traceability, compliance, sustainability, and speed-to-market. The platform includes modules for packaging management, product data management, supplier collaboration, R&D/formulation tools and an AI assistant that delivers searchable, auditable insights from spec data. Specright serves large enterprises and consumer-product industries (food & beverage, beauty, consumer goods, packaging, life sciences and quick-service restaurants) and emphasizes AI-driven automation, sustainability reporting, and integration with existing systems.

📋 Description

• Partner with Customer Success Managers to support onboarding, implementations, and ongoing technical success • Translate customer business requirements into scalable technical solutions within Salesforce and related systems • Guide customers on configuration, automation, and system design best practices • Identify technical risks and proactively drive resolution • Configure and optimize Salesforce objects, fields, flows, validations, and automations • Design and support integrations between Salesforce and third-party systems using APIs, middleware, and data synchronization • Troubleshoot technical issues related to data integrity, performance, and system behavior • Maintain solution designs, configurations, and integration diagrams • Liaise between customers and Product, Engineering, and Support teams • Provide Product feedback on customer use cases, technical gaps, and enhancement opportunities • Support pre-renewal and expansion efforts by validating technical feasibility and scalability • Help customers achieve success metrics and ROI through technical enablement • Participate in Executive Business Reviews with technical insights and roadmap alignment • Identify opportunities for automation, optimization, and technical expansion

🎯 Requirements

• Prior SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience required • Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role • Salesforce.com knowledge required • Active Administrator credential required • Advanced Admin, Platform App Builder, or Developer preferred • Ability to manage multiple customers' task prioritization • Excellent communication, interpersonal, email and organizational skills • Attention to detail • Time management with respect to managing multiple projects at once • Ability to provide technical solutions for medium to high complexity projects • Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver • Positive and inquisitive attitude • Desire to work in an early-stage technology environment

🏖️ Benefits

• 100% remote work • Open and relatively flat organization • Collaborative culture emphasizing sharing ideas and information • Inclusive workplace committed to diversity • Equal opportunity employment