Client Care Counsellor – Advice Line

🕒 May 6

🌐 Ireland, United Kingdom – Remote

🇮🇪 Ireland – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Spectrum.Life

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

💰 Series A on 2023-02

Healthcare • Consulting • Food & Beverage

Spectrum. Life is a digital health company providing a comprehensive platform for health and wellbeing. They offer services for digital health, mental health, and wellbeing, targeting members, employees, and students through customisable engagement platforms. Spectrum. Life acts as a whole-of-health partner for large organisations in the UK, Ireland, and internationally, focusing on transformative digital health experiences. Their offerings include mental health support through digital platforms and apps, workplace wellness solutions, and health education. The company collaborates with health systems and businesses to deliver accessible and customizable care solutions aimed at engaging, empowering, and transforming individual lives.

📋 Description

• Provide in-the-moment support and evaluate client needs • Conduct screening and needs assessments with individuals accessing EAP services • Conduct thorough risk assessments covering suicide and self-harm, child welfare, substance use, and domestic situations • Implement appropriate safety and action plans • Provide immediate telephone crisis counselling and short-term interventions • Identify presenting problems and determine the appropriate service response level • Meet objectives around call volume and quality • Serve as the first point of contact via phone, SMS, live chat, and WhatsApp • Operate within all EAP service policies, procedures, and guidelines • Maintain accurate, timely clinical records across digital case management systems while managing live client contact • Participate in team meetings and other required meetings • Oversee other individuals engaging in the service • Complete three weeks of fully paid remote training, Monday to Friday, 9am to 5pm • Work either three 10-hour shifts or four 10-hour shifts, including one fixed weekend day

🎯 Requirements

• A recognised qualification in Counselling or Psychotherapy • Minimum 450 post-qualified accrued counselling hours (supervisor verification may be requested) • Full accreditation with a recognised professional body: BACP, IACP, PSI, BPS, UKCP, BABCP, ACP, EAPA, COSCA, CORST, NCPS, or APCP — pre-accredited, student and individual membership cannot be accepted • Confident digital literacy: ability to work across multiple systems simultaneously and learn new software quickly, adapting to new platforms as they are introduced • Comfortable working to call volume and quality targets alongside clinical responsibilities • Strong empathy and active listening — the ability to build a therapeutic relationship quickly, over the phone • Flexibility to work shifts including evenings and one fixed weekend day per week • Experience working with a variety of clients reflecting a wide range of clinical presentations • Experience conducting screening assessments and clinical risk assessments • Strong risk assessment skills: suicide and self-harm, child welfare, substance use • Good understanding of confidentiality, safeguarding, and your professional responsibilities • Strong work ethic and professionalism • Ability to work over the phone and through chat • Strong interpersonal and communication skills • Ability to work from a private, confidential space • Strong and reliable internet connection for fully remote working • Desirable: Experience in a previous EAP service • Desirable: Experience delivering short-term or solution-focused models, including CBT-informed approaches • Desirable: Experience working on crisis or support phone lines

🏖️ Benefits

• Competitive salary (Dependent on experience) • Fully remote — work from anywhere in the UK or Ireland • 25 days annual leave • Access to Spectrum.Life’s own 24/7 EAP and full wellbeing support platform • Opportunity to work in a strength based and inclusive way and contribute to a bigger shift in changing societal attitudes towards mental health and wellbeing • One hour of individual clinical supervision per month with an in-house supervisor • Opportunities to develop your skills and expertise through training and ongoing support • The chance to contribute to the development and shaping of a new and exciting service • Extensive list of employee perks and benefits