Retention Specialist

Job not on LinkedIn

🕒 February 25

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

👻 Ghost score 46%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sporty Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎮 Gaming

💳 Fintech

📱 Media

Gaming • Fintech • Media

Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.

📋 Description

• Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets • Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization • Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy • Help ensure regional offers and promotions are delivered on time and remain competitive • Coordinate with external partners on campaign execution and follow-up tasks • Support personalization and automation initiatives by providing regional operational input

🎯 Requirements

• Bachelor’s degree in marketing, business, or a related field • 2+ years’ experience in retention, CRM, or customer lifecycle management • Experience in the Online Casino or broader iGaming industry is strongly preferred • Strong analytical skills and data-driven mindset • Excellent communication skills, fluent in written and spoken English • Familiarity with retention and marketing automation tools is a plus

🏖️ Benefits

• A competitive salary + individual performance based bonuses every quarter • 20 days annual leave + public holidays • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this • South African employment contract • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities

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