Account Manager – Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $2k - $3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spotlight Branding

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

Spotlight Branding is a marketing company specializing in content creation and lead generation for law firms. They provide a range of services including website design, social media management, blog writing, and podcast production, all aimed at enhancing the client acquisition process and building brands for legal professionals. Spotlight Branding focuses on creating consistent, valuable content that maintains client engagement and increases referrals, ensuring that law firms stay relevant and top of mind in their communities.

📋 Description

• Develop and maintain strong, long-term relationships with assigned clients • Serve as the primary point of contact after the sale • Proactively check in with clients weekly, biweekly, or monthly • Identify red flags and address concerns to support retention • Resolve client conflicts calmly, professionally, and efficiently • Ensure clients understand and remain aligned with their service strategy • Maintain timelines for internal teams delivering client services • Support onboarding, kickoff calls, training, launches, and early-success monitoring • Communicate agendas, meeting summaries, and next steps • Introduce and support adoption of new services and upsells • Respond to client questions and requests through the support inbox or helpdesk • Document client interactions according to SOPs and maintain detailed meeting and communication notes • Identify opportunities to expand services or improve results • Support upsells, referrals, and reviews from satisfied clients • Coordinate with internal teams on next-step solutions • Track work, communicate progress, follow and improve SOPs, checklists, and processes • Escalate issues and help troubleshoot solutions • Create, manage, and distribute client satisfaction surveys • Identify trends and improvement areas • Support retention initiatives such as appreciation gestures, gifts, or loyalty programs

🎯 Requirements

• Mexico-based candidates only • Clear, articulate spoken English • Excellent written English • Strong attention to detail • Prior client-facing and/or account management experience • Client-oriented, solutions-focused mindset • Strong problem-solving skills • Solid understanding of digital marketing concepts and digital advertising • Reliable computer and internet connection • Available Monday–Friday, 8:00am–5:00pm EST, with Fridays ending at noon • Submit no more than two paragraphs explaining interest and experience handling client matters • Submit a one-minute introductory video discussing marketing or marketing-team experience • Attach a resume

🏖️ Benefits

• 100% remote role • Fridays end at noon • Unlimited PTO • Supportive, collaborative team culture • Opportunity to grow into senior client success or account leadership roles