Global Care Navigator

🔥 4 hours ago

🇮🇩 Indonesia – Remote

💵 Rp284.3M - Rp326.9M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Care Navigator

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 46 days.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Support members by phone, chat, and email during assigned shifts • Manage end-to-end care coordination, including platform sign-up, technical troubleshooting, intake, appointment scheduling and cancellation, and explaining available services • Conduct clinical needs assessments and refer members to appropriate care levels and modalities • Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up • Provide consultation, psycho-education, empathy, and motivational support regarding mental health, substance use, and family or relationship concerns • Identify and resolve care barriers and technical issues, coordinating with internal teams • Research and maintain crisis resources across countries • Complete management consultation intake for global members and customers • Document member interactions accurately in English in Spring Health systems • Learn workflows and policies through training and participate in staff meetings and case consultations • Contribute to internal and customer-facing initiatives while following company policies and maintaining confidentiality, compliance, and ethical standards • Use AI to draft SOPs, member communications, case notes, escalation summaries, shift handoff reports, and process documentation • Use AI to increase case volume and improve workflow efficiency while reviewing outputs and applying human judgment • Meet or exceed targets of 94% QA, 4.65 CSAT, and 85% adherence

🎯 Requirements

• Unrestricted clinical mental health license (LCSW, LPC, LMFT, or equivalent) • NPI number, or ability to obtain one prior to employment • Professional proficiency in English and Bahasa Indonesia, including ability to provide clinical services in both languages • Ability to work Monday through Friday, 9:00 AM to 5:00 PM WIB • Ability to support members by phone, chat, and email • Ability to conduct clinical needs assessments and crisis management, including suicide-risk assessment, triage, safety planning, and follow-up • Ability to document member interactions accurately in English • Ability to use AI tools thoughtfully, review AI output, and apply human judgment • Ability to maintain confidentiality, compliance, and ethical standards • Education history is required in the application

🏖️ Benefits

• Supplementary health insurance coverage, including top-level provider packages and dependent coverage if required • 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date • Professional Development Reimbursement for relevant learning and development expenses • Four-week fully paid sabbatical after four-year Springaversary • Remote work arrangement • Training, staff meetings, and case consultations • Continuous feedback and accelerated learning and growth opportunities

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