Product Support Engineer

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Investigate product, integration, and configuration issues • Reproduce problems, test hypotheses, and identify likely causes • Develop practical knowledge of APIs, HTTP requests, browser behavior, authentication, cloud integrations, and connected systems • Communicate clearly with customers throughout investigations and explain next steps • Collect evidence, isolate issues, and create precise escalations for Product and Engineering • Distinguish product defects, configuration problems, integration failures, and expected behavior • Identify recurring patterns and improve documentation, troubleshooting playbooks, product feedback, and processes • Learn how businesses implement SOC 2, ISO 27001, GDPR, and HIPAA and how Sprinto connects with cloud infrastructure, identity systems, and business applications • Collaborate with Product, Engineering, Customer Success, and Compliance teams

🎯 Requirements

• Recent engineering graduate or up to one year of relevant experience • Working understanding of APIs, HTTP, client-server architecture, and databases • Ability to understand how products and systems work • Ability to approach unfamiliar problems by breaking them down and testing possibilities • Ability to explain technical problems clearly to technical and non-technical audiences • Comfortable asking questions, researching independently, and learning from incomplete information • Ownership of issues through resolution • Customer-focused mindset • Clear written communication and effectiveness in a remote environment • Receptive to feedback and able to demonstrate learning • Prior Product Support experience is not required

🏖️ Benefits

• 100% remote work • Generous annual co-working allowance • USD 1,000 annual learning and professional development budget • Unlimited leave • Health insurance coverage up to INR 10 lakh for the employee and family • Accident protection of an additional INR 10 lakh • Life insurance worth 3x annual salary • INR 35,000 workspace setup contribution