Technical Account Manager

🕒 May 6

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Own the onboarding journey end-to-end from contract signature to go-live and the first audit milestone • Serve as the single point of accountability for customer success during onboarding • Run structured implementation projects, including kickoff, milestone tracking, risk flags, and go-live • Manage senior stakeholder relationships with founders, CTOs, and security leads • Run executive check-ins and communicate progress and blockers clearly • Drive product adoption and setup completion through integration setup, control activation, and compliance framework alignment • Own internal escalations between customers and Product, Support, and Compliance • Track and act on customer health signals including setup completion, time-to-value, CSAT, and days since last contact • Document effective processes, flag issues, and improve onboarding playbooks

🎯 Requirements

• 2–4 years of experience • At least 2 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company • Experience running onboarding projects • Experience managing VP-level and above relationships and comfort with C-suite engagement • Ability to manage 10–20 concurrent onboardings • Clear written and verbal communication; ability to explain complex concepts simply • Ability to learn new domains and become proficient in compliance within 60 days • Comfortable with cloud tools, SaaS integrations, and basic API behaviour • Familiarity with Jira, Slack, and HubSpot • Genuine curiosity about AI productivity tools • Nice to have: exposure to SOC 2, ISO 27001, GDPR, and HIPAA • Nice to have: CISSP, CISM, or ISO 27001 Lead Implementer certifications • Nice to have: startup experience where the playbook was still being written

🏖️ Benefits

• 100% remote work • Generous annual co-working allowance • USD 1,000 annual learning and professional development budget • Unlimited leave • Health insurance with coverage up to INR 10 lakh for the employee and family • Accident protection of an additional INR 10 lakh • Life insurance worth 3x annual salary • INR 35,000 workspace setup allowance • Equal opportunity and inclusive hiring process