Technical Account Manager

🕒 May 6

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Sprinto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

Automating Information Security Compliances & Privacy Laws for fast growing SaaS companies. Use Sprinto to obtain information security compliance, close enterprise deals faster, and pass vendor security assessments easily.

📋 Description

• Own the onboarding process – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals. • Engage with senior stakeholders – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices. • Drive technical adoption – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer. • Collaborate cross-functionally – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements. • Monitor customer pulse – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience. • Advocate for customer needs – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences. • Ensure continuous improvement – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in onboarding and implementation is a must.

🎯 Requirements

• 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment. • Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions. • Excellent communication skills – Ability to simplify complex security concepts for both technical teams and C-suite executives. • Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus. • Proficiency in AI tools and platforms – Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale. • Relevant certifications (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.

🏖️ Benefits

• Health insurance • Paid time off • Professional development • Flexible work arrangements