Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🌐 Poland, Brazil, +3 more countries – Remote

🇵🇱 Poland – Remote 🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote 🇲🇽 Mexico – Remote 🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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STADIUM

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

Food & Beverage • Logistics • Consulting

Stadium is a comprehensive platform designed to streamline gifting, swag, and recognition for businesses. It offers a wide range of services including peer-to-peer recognition programs, automated gifting, swag storage, and custom branded merchandise. The platform integrates with tools like Slack and Teams, allowing companies to coordinate and enhance employee engagement, client gifting, and event management. Stadium also provides solutions for HR departments to optimize processes such as employee appreciation and onboarding, while supporting marketing efforts with customizable swag. With a global fulfillment network and sustainability practices, Stadium simplifies the logistics of gifting and recognition across diverse teams and occasions.

📋 Description

• Own the end-to-end customer journey for your book of business, from sales handoff through implementation, onboarding, ongoing success, renewal, and expansion • Develop and maintain expert-level knowledge of the Stadium platform and all its features • Foster understanding, confidence, and enthusiasm among new customers from the sales transition • Guide customers through onboarding and implementation, understand their business, drive fast time to value, and ensure initiatives meet their needs • Own the health of the book of business by identifying risk, driving adoption and spend, and protecting and growing retention • Collaborate with other Stadium teams to execute customer initiatives and goals • Guide customers to maximize the product's potential and achieve their goals by showcasing platform opportunities • Develop and nurture strong customer relationships • Act as a trusted strategic partner for customer needs, including difficult or high-stakes conversations • Expand product adoption by sharing use cases and best practices • Own renewals and expansion for accounts, using commercial judgment to identify and prioritize opportunities • Gather customer feedback to continuously improve the product

🎯 Requirements

• 3+ years of relevant customer-facing experience (customer success, account management, or a similar commercially-oriented role); exceptional candidates with less experience may be considered • Strong commercial acumen and judgment — comfortable identifying account risk, spotting expansion opportunity, and prioritizing a book of business accordingly • Ability to thrive in a dynamic & fast-paced environment • Solutions-oriented mindset and background as a proven problem solver • Strong customer focus and passion for engaging with people to help them succeed • Excellent written and verbal communication skills with attention to detail, including the ability to navigate tough customer conversations with confidence • Great listener and keen to understanding customer situations and goals before responding with strategic guidance • An organized and process-oriented approach to managing relationships with customers • Patient, empathetic, and enthusiastic about interacting with all types of customers • A fun, approachable personality; easy to get along with, but driven and focused • Team player and humble attitude • An eager desire to make a meaningful impact on the ground floor of a growing start-up • Excellent professional English communication skills (additional languages a plus) • Strategic thinker able to envision and execute long-term goals

🏖️ Benefits

• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole • Career mobility and opportunities to work across areas of the company • Remote-first work environment with frequent Zoom company events and chance to make genuine connections