Field Service Engineer

🕒 September 1

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Standard BioTools

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

Standard BioTools is a company specializing in advanced biological research tools, including mass cytometry, imaging mass cytometry, and microfluidics. They offer a variety of products such as the Biomark X9 System for high-throughput genomics and the Hyperion XTi Imaging System, designed to revolutionize spatial biology through unparalleled imaging speeds and automation. Their technology supports applications in genomics analysis, immune profiling, infectious disease study, neuroscience, pharmacogenomics, and translational and clinical research, among others. Furthermore, Standard BioTools provides scientific consultation, custom assay design, and OEM partnerships, making it a versatile partner for research institutions and enterprises.

📋 Description

• Support customers on technical and service-related issues across Standard BioTools' Proteomics product portfolio • Perform installation, maintenance, and repair services on Proteomic systems at customer sites • Troubleshoot instrument hardware and software under challenging conditions • Contribute to high-value service-related procedures and documents • Identify and communicate product and process improvement opportunities • Use CRM business policies, procedures, and reporting • Travel throughout the assigned territory of Italy, Switzerland, and South France • Report directly to the Senior Manager, EMEA Field Service • Collaborate with interdisciplinary groups to achieve total customer satisfaction

🎯 Requirements

• BS in Science or Engineering discipline, or equivalent industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training • Technical support/service experience required • Substantial working knowledge of optical, electrical, and mechanical sub-systems • Expertise in root cause analysis and corrective action methodologies • Prior work with Life Science instrumentation • Experience with Mass Spectrometers or relevant technology highly desirable • Salesforce.com / ServiceMax familiarity a plus • Strong communication skills • Fluency in English • Proficiency in Italian and other European languages desirable • Ability to travel 60% on scheduled and unscheduled basis

🏖️ Benefits

• Equal opportunity/affirmative action employer • 60% travel required as part of the role (not a compensation benefit)