CRM Retention Specialist

Job not on LinkedIn

🔥 24 minutes ago

🇺🇦 Ukraine – Remote

💵 $1.5k - $2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔄 Customer Retention Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stay Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Stay Group is a digital services firm based in Kyiv, Ukraine. Stay Group provides a mix of digital and affiliate marketing, software development, customer care, data analysis, and IT consulting services. The company emphasizes scalable software solutions and analytics-driven marketing, and lists a modern tech stack (Vue. js, Node. js, PostgreSQL, BigQuery, Redis, Kafka, Docker, AWS, Cloudflare, Tableau). Stay Group appears to operate as a service provider for other businesses and promotes career opportunities in marketing, tech, and customer-facing roles.

📋 Description

• Launch player communications according to the approved Promo Plan • Set up and manage campaigns across Email, Push, In-App, Inbox, and other available communication channels • Configure automated campaigns, triggered communications, and player communication journeys • Set up transactional communications • Configure bonuses independently based on predefined terms and conditions, including free spins, deposit bonuses, and wagering requirements • Coordinate copywriting requests with the Content Team and design requests with the Design Team • Create, manage, and update tasks in the Task Manager, ensuring accurate statuses and adherence to deadlines • Perform basic quality assurance checks before campaign launches to ensure correct content, settings, targeting, and bonus conditions • Monitor campaign performance metrics, including open rates, CTR, conversions, and deposits • Support retention and reactivation activities throughout the player lifecycle, including onboarding, retention, and win-back campaigns • Maintain accurate campaign configurations and follow established CRM processes

🎯 Requirements

• 2+ years of experience as a CRM Specialist, Retention Specialist, or in a similar role, preferably in iGaming • Hands-on experience with CRM platforms such as Customer.io, Braze, Optimove, Smartico, or similar tools • Experience launching communications across Email, Push, In-App, Inbox, or other CRM channels • Practical experience configuring triggered communications and automated campaign journeys • Understanding of the player lifecycle, including onboarding, retention, reactivation, and win-back • Experience configuring bonuses based on predefined conditions, including free spins, deposit bonuses, and wagering requirements • Basic HTML knowledge for editing email templates and experience with block-based email builders • Understanding of campaign performance metrics, including open rates, CTR, conversions, and deposits • Strong attention to detail and experience performing QA before campaign launches • Experience working with task management tools such as Jira, ClickUp, or similar platforms • Ability to manage multiple tasks, prioritize workload, and meet deadlines

🏖️ Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. • Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. • Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. • A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. • Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.