VIP Account Specialist, German Speaking

Job not on LinkedIn

🔥 1 minute ago

🇺🇦 Ukraine – Remote

💵 $1.5k - $2k / year

⏰ Full Time

🟢 Junior

✨ Account Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stay Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Stay Group is a digital services firm based in Kyiv, Ukraine. Stay Group provides a mix of digital and affiliate marketing, software development, customer care, data analysis, and IT consulting services. The company emphasizes scalable software solutions and analytics-driven marketing, and lists a modern tech stack (Vue. js, Node. js, PostgreSQL, BigQuery, Redis, Kafka, Docker, AWS, Cloudflare, Tableau). Stay Group appears to operate as a service provider for other businesses and promotes career opportunities in marketing, tech, and customer-facing roles.

📋 Description

• Manage and develop a portfolio of VIP players through personalized communication • Communicate with players via phone, email, WhatsApp, Telegram, and other approved channels • Monitor player activity, deposits, engagement, and wagering to identify retention and growth opportunities • Reactivate inactive players using approved retention and win-back strategies • Create personalized offers, bonuses, cashback, free spins, and other rewards within approved budgets • Manage daily VIP workflows and respond to player requests • Improve player engagement, retention, and lifetime value through tailored campaigns and individual initiatives • Track GGR, deposits, ARPPU, churn, and conversion metrics and translate insights into account strategies • Maintain accurate player profiles, communication history, and activity notes in the CRM • Collaborate with Team Leads, Support, Payments, Risk, and Fraud teams to resolve player issues • Identify and escalate Responsible Gambling, AML, KYC, fraud, and other compliance concerns • Meet individual KPIs and contribute to VIP team performance

🎯 Requirements

• At least 1 year of experience in VIP Account Management, iGaming Retention, high-touch Sales, or a similar customer-facing role • Experience in online iGaming or another digital business where customer retention, revenue growth, and customer lifetime value are important • Understanding of GGR, ARPPU, deposit activity, churn, conversion, and player value metrics • Excellent communication and relationship-building skills across calls, messengers, email, and live chat • German — Upper-Intermediate (B2) or higher, with confident written and spoken communication • English — Upper-Intermediate (B2) or higher, for internal communication and collaboration • Strong customer orientation with a commercial mindset and focus on measurable results • Ability to manage multiple player accounts while maintaining personalized, high-quality communication • Analytical, proactive, and target-oriented approach • Ability to remain calm, organized, and effective in a fast-paced environment • Willingness to learn new platforms, CRM systems, and internal tools quickly

🏖️ Benefits

• Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. • Flexible working hours • Corporate English speaking club with regular practice and expert guidance • Friendly corporate culture • Career advancement opportunities