Executive Manager, Operations, Payments

🔥 17 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stefanini Brasil

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏢 Enterprise

🤖 Artificial Intelligence

Consulting • Enterprise • Artificial Intelligence

Stefanini Brasil is the Brazilian arm of Stefanini Group, a global tech consulting and services firm with an AI-first approach. It offers technology and consulting services to modernize and operate IT landscapes, including AI platforms and applications, custom application development, hybrid cloud and infrastructure, cloud migration and management, digital workplace services, enterprise platforms (including the Topaz full-banking platform), data & analytics, cybersecurity, and industry-specific solutions for manufacturing, financial services, retail, telecom and more. Stefanini emphasizes AI-enabled transformation, end-to-end operations and managed services, and partners with large enterprise clients across sectors to deliver digital transformation, automation, and industry solutions.

📋 Description

• Lead the Orbitall Payments operation end to end, ensuring operational excellence, scalability, security, financial efficiency, governance, and customer experience • Lead the Operations, Financial Reconciliation, Back Office, Customer Operations, Fraud Prevention, and Anti-Money Laundering (AML) teams • Monitor and ensure the availability, stability, and performance of operational and transactional environments in partnership with the Technology team • Establish productivity, operational efficiency, quality, and customer satisfaction metrics • Develop automation and AI strategies to drive digitization, productivity, and scalability • Manage budgets, operating costs, and continuous improvement initiatives • Manage operational risks, compliance, audits, and regulatory requirements • Lead operational transformation and sustainable growth programs • Ensure compliance with SLAs agreed upon with customers and partners • Manage executive- and operational-level relationships with banks, fintechs, card networks, regulators, and strategic customers • Work closely with Technology and Product teams to launch new solutions and enhance the platform • Develop and strengthen a culture of high performance, accountability, and customer focus

🎯 Requirements

• Bachelor’s degree required • Postgraduate degree or MBA in Management, Business, Technology, or a related field • Executive experience in payments, merchant acquiring, card issuing, fintech, banking, or payment processing companies • Experience with mission-critical, high-availability operations and high transaction volumes • Experience managing multidisciplinary teams • Strong track record in operational transformation and KPI-driven management • Knowledge of processes related to card issuing, merchant acquiring, payment processing, and financial services • Experience with BaaS, Banking, Core Banking, or digital financial solutions • Knowledge of PCI DSS and industry regulatory standards • Advanced English and Spanish

🏖️ Benefits

• Meal or food allowance • Discounts on courses, universities, and language institutions • Stefanini Academy — a platform offering free, up-to-date online courses with certificates • Mentoring • Discount program for medical consultations and diagnostic tests • Health insurance • Dental insurance • Benefits and discount program at leading establishments • Travel club • Pet care partnership program