Bilingual Customer Support, Finnish-English

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🕒 April 1

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Strikingly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🛍️ eCommerce

👥 B2C

💰 $10M Series B on 2018-09

SaaS • eCommerce • B2C

Strikingly is a website creation platform designed to help entrepreneurs and creatives build professional-looking, mobile-optimized websites quickly and easily without any coding or design experience. The platform is user-friendly, providing a wide range of customizable templates and features such as e-commerce integration, blogging, analytics, and social media integration. Strikingly offers powerful tools for audience engagement, including live chat, newsletters, and membership registration. By focusing on simplicity and accessibility, Strikingly aims to make beautiful website design accessible to all users, with robust support and a community-driven approach.

📋 Description

• provide professional and friendly service through our email and live-chat channels • support and understand our users' demands • assist our users in creating and publishing their websites, setting up their own URL, fixing errors, or checking for bugs • answer questions about getting student discounts • make our users' page look great • e-commerce and form solutions • translation tasks and product testing

🎯 Requirements

• loves making customers happy! • has great Finnish (native level) and English communication skills, both written and oral • has customer support experience in a fast-paced environment • knows how to deal with difficult customers/clients • has good analytical and problem-solving skills • has good accurate records keeping • is a good team player • is able to prioritize and multitask • can work with minimal supervision • can work during holidays and the weekends • can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection • Knowledge of Domains, SEO, and Analytics is a plus!

🏖️ Benefits

• Convenience in working from home • Fun and collaborative international working environment • Opportunities for career advancement • Training and growth opportunities • Paid leave with tenure of one(1) year and above