Technical Support Engineer, L2

🕒 April 8

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

📋 Compliance

☁️ SaaS

🤝 B2B

💰 $30M Series B - Sumsub on 2022-12

Compliance • SaaS • B2B

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Providing technical support for B2B clients on the Sumsub platform. • Performing technical analysis and creating resolution plans. • Interacting with engineers for case ownership or escalation. • Collaborating with teams for clients’ technical queries. • Communicating via chat, email, and calls.

🎯 Requirements

• Fluent in English & Mandarin (both oral and written). • Basic understanding of networking, web, API requests, and SQL. • Curiosity, calmness, and ability to satisfy customers. • Willingness to provide excellent support service. • Experience with debugging network requests is a plus. • Familiarity with Postman or API troubleshooting is a plus. • Hands-on experience in technical support for web or mobile applications is a plus.

🏖️ Benefits

• Remote-first, trust-based culture. • Extra time off: Your birthday is a holiday. • 10 personal days each year. • Seven sick days without paperwork. • Time to rest is part of the deal. • Work that matters: Real impact on digital trust. • Clear goals and open feedback. • Learning opportunities. • Team offsites: Fully covered trips to meet and collaborate.