Head of Customer Operations

Job not on LinkedIn

🔥 50 minutes ago

🇸🇮 Slovenia – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Sunrise Robotics

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🔧 Hardware

🤖 Artificial Intelligence

💰 $8.5M Seed Round on 2025-06

Manufacturing • Hardware • Artificial Intelligence

Sunrise Robotics is an industrial robotics company that develops intelligent, autonomous robotic cells to transform manufacturing. Their product combines on-board perception, AI-driven real-time control, and industrial-strength dual-arm hardware designed to operate safely alongside people and at industrial speeds. Sunrise emphasizes flexibility and scalability—cells are plug-and-play, can be quickly retrained for different tasks, hold peripheral equipment, and operate as an ever-learning fleet to augment human operators and grow capacity on demand.

📋 Description

• Own end-to-end delivery, including factory readiness, installation, commissioning, operator training, go-live and hypercare • Lead deployment programs with readiness gates, dated plans and coordination across engineering, manufacturing and customers • Raise deployment schedule slips before deadlines and provide corrective plans • Create and maintain the deployment playbook, standard procedures, training and post-deployment debriefs • Own support for live robotic cells, including on-call coverage, response and fix targets, incident communication and resolution tracking • Drive customer success through adoption, customer health and expansion signals for the revenue team • Establish a field-to-product loop that provides structured root-cause and field data to Product and Engineering • Lead the customer operations team, including structure, hiring, priorities and performance • Work with forward-deployed engineers and deployment program managers, and collaborate with revenue, product, engineering and supply chain • Deliver robotic cells at customer sites and design systems for deploying and supporting multiple cells simultaneously • Report to the CEO and serve on the leadership team

🎯 Requirements

• Experience leading deployment, field operations or customer operations for robots or autonomous hardware in real customer environments, from go-live through steady state • Experience scaling an operation from a handful of units or sites to many, with measurable results • Experience running operations against hard commitments such as uptime, availability or an SLA, with money or renewals at stake • Experience building teams, including hiring, setting structure, growing managers and becoming replaceable • Judgement to maintain reliability under pressure, including delaying a go-live or telling a customer no when appropriate • Technical depth sufficient to earn engineers' trust and work through root causes • Clear written English • Willingness to travel about one week a month • Experience in factories, industrial automation or electronics manufacturing is a standout qualification • Experience in a business paid on uptime or performance is a standout qualification • Experience with remote operations, fleet monitoring or a network operations center is a standout qualification • Experience building a support function from nothing is a standout qualification • Ability to travel to Ljubljana, Slovenia at least once per quarter • Must be based within the EU, UK or another location within three hours of Central European Time, as indicated by the remote-location and application requirements

🏖️ Benefits

• Leadership team seat and direct work with the CEO and founders • Opportunity to build and design the customer operations function • Remote work within three hours of Central European Time • Regular team meetups in Ljubljana • Work involving production robotic cells and direct operational impact

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