Sales Development, Customer Support Representative

🕒 April 1

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Superior Contracting & Maintenance

WebsiteLinkedInAll Job Openings

11 - 50 employees

One-Stop-Shop for all Residential Repair & Remodeling needs.

📋 Description

• Answer inbound sales calls and engage with potential customers to understand their needs and qualify leads. • Make outbound calls to potential clients to introduce our products/services and establish initial contact. • Develop and maintain relationships with prospective clients through effective follow-up calls and emails. • Work closely with the sales team to pass on qualified leads for further development. • Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system. • Work closely with the sales team to pass on qualified leads for further development. • Maintain accurate records of all calls, appointments, and follow-up activities in the CRM system. • Use provided scripts to guide conversations with the aim of closing sales or booking appointments. • Efficiently schedule and dispatch technicians for HVAC installations, maintenance, and repair jobs, optimizing their routes to maximize productivity and customer satisfaction. • Manage emergency dispatching as required, adjusting schedules and resources dynamically. • Handle customer communications with professionalism and courtesy, ensuring all interactions lead to high customer satisfaction. • Maintain detailed records of customer interactions, service requests, and outcomes for quality assurance and future training. • Support management with data entry, report generation, and compliance with administrative procedures. • Liaise with other departments to support overall operational efficiency and effectiveness. • Participate in regular team meetings to stay informed of company policies, procedures, and operational changes. • Participate in regular training sessions to improve sales techniques and product knowledge. • Provide feedback to management on script effectiveness and potential improvements in sales strategies.

🎯 Requirements

• Proven experience in telesales, customer service, or a similar role with a strong focus on sales performance. • Excellent communication skills, both verbal and written, with the ability to use persuasive selling techniques. • Comfortable with cold calling and able to handle rejection. • Strong organizational skills and the ability to multitask effectively. • Proficient in using CRM software and other sales applications. • Ability to take direction and implement action &/or change. • Proficient in English (oral and written) • Experience with the HVAC industry and dispatching is a plus • High school diploma required.

🏖️ Benefits

• Competitive salary plus performance-based bonuses. • Comprehensive training and professional development opportunities. • A supportive and collaborative work environment. • Opportunities for advancement in a fast-growing company.