Customer Success Manager

Job not on LinkedIn

🕒 April 1

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 69%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Superloyal™

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

🛍️ eCommerce

💰 $110k Angel Round on 2022-11

B2B • eCommerce

Superloyal™ is a software development company that helps direct-to-consumer (DTC) brands drive profitable growth through enhanced customer loyalty. By integrating its solutions seamlessly into the brand experience, Superloyal empowers brands to enhance customer engagement and loyalty while also achieving higher conversions and profits. This approach enables brands to build long-term relationships with their customers, emphasizing the importance of true loyalty in a competitive marketplace.

📋 Description

• Build strong relationships with our clients based on your ability to earn their trust and deliver value. • Examine critical account and performance metrics to identify opportunities for improvement, educate clients, and drive growth. • Manage multiple client relationships concurrently and successfully. • Continuously improve our onboarding procedures. • Assess and improve tutorials and other forms of communication infrastructure. • Be a bridge between clients and our team. • Work to keep customer churn to an absolute minimum. • Actively listen, show empathy and compassion, and manage multiple clients and relationships. • Excellent internal and external communication, both verbally and in writing • Enjoy working on a wide range of projects with the largest customers in all industries. • Enjoy exercising your creative mind through resourceful problem-solving. • Have a fast-paced, growth mindset. • Entrepreneurial heart.

🎯 Requirements

• 3-5 years of experience in a B2B customer success role • Outstanding interpersonal skills and a genuine people person. • Highly organized and capable of handling multiple projects concurrently. • Self-motivated and proactive personality • Exhibit leadership qualities • In previous roles, demonstrated creativity and problem-solving ability.

🏖️ Benefits

• Fully remote setup, so you can work from wherever you prefer (Plus, you'll get money to improve your home office!) • Competitive salary and option package • Excellent medical, dental & vision insurance plans • Flexible work schedule and unlimited vacation • Budget and support for personal development • One week of the year off for company-wide winter/summer break • Company-sponsored team events