Superloyal™
1 - 10 employees
💰 $110k Angel Round on 2022-11
Superloyal helps DTC brands drive profitable growth with true loyalty. Seamlessly embedded within the brand experience, Superloyal helps brands increase loyalty by giving customers the freedom they desire. As a result, brands enjoy increased conversions, profits, engagement, and long-term customer loyalty.
Customer Success Manager
Job not on LinkedIn
🕒 April 1
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Superloyal™
1 - 10 employees
💰 $110k Angel Round on 2022-11
Superloyal helps DTC brands drive profitable growth with true loyalty. Seamlessly embedded within the brand experience, Superloyal helps brands increase loyalty by giving customers the freedom they desire. As a result, brands enjoy increased conversions, profits, engagement, and long-term customer loyalty.
📋 Description
• Build strong relationships with our clients based on your ability to earn their trust and deliver value. • Examine critical account and performance metrics to identify opportunities for improvement, educate clients, and drive growth. • Manage multiple client relationships concurrently and successfully. • Continuously improve our onboarding procedures. • Assess and improve tutorials and other forms of communication infrastructure. • Be a bridge between clients and our team. • Work to keep customer churn to an absolute minimum. • Actively listen, show empathy and compassion, and manage multiple clients and relationships. • Excellent internal and external communication, both verbally and in writing • Enjoy working on a wide range of projects with the largest customers in all industries. • Enjoy exercising your creative mind through resourceful problem-solving. • Have a fast-paced, growth mindset. • Entrepreneurial heart.
🎯 Requirements
• 3-5 years of experience in a B2B customer success role • Outstanding interpersonal skills and a genuine people person. • Highly organized and capable of handling multiple projects concurrently. • Self-motivated and proactive personality • Exhibit leadership qualities • In previous roles, demonstrated creativity and problem-solving ability.
🏖️ Benefits
• Fully remote setup, so you can work from wherever you prefer (Plus, you'll get money to improve your home office!) • Competitive salary and option package • Excellent medical, dental & vision insurance plans • Flexible work schedule and unlimited vacation • Budget and support for personal development • One week of the year off for company-wide winter/summer break • Company-sponsored team events
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