Technical Account Manager

🔥 1 hour ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Supermicro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1993

🏭 Manufacturing

📦 Logistics

💼 Consulting

Manufacturing • Logistics • Consulting

Supermicro is a leading provider of high-performance computing solutions, specializing in server technology and advanced infrastructure for enterprise applications. The company is dedicated to fostering talent and developing cutting-edge technology, creating a dynamic work environment where skilled professionals can thrive. With a focus on innovation and excellence, Supermicro delivers industry-leading products and services in the computing sector.

📋 Description

• Manage post-sales service activities for assigned global service customer accounts • Serve as the main escalation point of contact for service customers • Collaborate with engineering, sales, RMA, production, and internal/external stakeholders across APAC • Introduce and promote appropriate service programs and conduct operational reviews • Resolve technical issues escalated by help desk and field engineers with specialized engineering teams • Monitor customer accounts, service requests, follow-up actions, and customer expectations • Prepare and maintain technical support documentation and training resources • Coordinate customer escalations with cross-functional teams to ensure communication and resolution • Visit customer sites to understand requirements, provide technical consultation, and present service solutions • Support onsite integration, implementation, and deployment activities • Handle equipment during installation or support activities • Travel within the APAC region, with approximately 25% travel expected depending on engagements and projects

🎯 Requirements

• Bachelor's degree in Engineering, Information Technology, Computer Science or another technical field is preferred, not required • Around 5+ years of experience in engineering/IT industry or a related industry is preferable • Familiarity or practical exposure to x86-based products, server platforms or related computing technologies is desirable • Good punctuality, attention to detail, and a responsible approach to customer and technical support activities • Good working proficiency in English, with effective verbal and written communication skills • Additional language capabilities relevant to APAC customer interactions are an added value • Good communication and interpersonal skills • Working knowledge or practical experience in technical troubleshooting and problem-solving • Experience handling customer escalations is an advantage • Ability to manage multiple priorities and time-sensitive customer requirements in a fast-paced environment • Flexibility in responding to urgent or unexpected issues • Familiarity or exposure to Linux operating systems, virtualization technologies, or related server technologies • Willingness to travel within the APAC region as business needs require • Ability to handle equipment weighing approximately 40 lbs; lifting aids or the buddy system required for items over 50 lbs