Call Center Manager – Communications

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱55k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SuperStaff

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

🛍️ eCommerce

🎯 Recruiter

Consulting • eCommerce • Recruitment

SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.

📋 Description

• Oversee the day-to-day operation of the live answering and call-routing function • Ensure incoming calls are answered professionally and directed to the appropriate person or department • Monitor call quality, response times, and message accuracy • Identify recurring questions, complaints, and communication issues and bring important trends to leadership’s attention • Provide a warm, professional experience for clients, families, caregivers, referral sources, and community partners • Help callers navigate the organization and connect with the right resource • Maintain clear call guides, FAQs, and scripts for commonly received questions • Ensure urgent calls and escalations are appropriately handed off to Scheduling, Client Services, HR, or leadership • Help information move clearly and consistently between departments • Support internal communications so employees remain informed and aligned • Track common questions and issues through the phone system and identify opportunities to improve communication and processes • Assist with company communications, documentation, and special projects • Coordinate follow-up across multiple departments • Help ensure important assignments move from discussion to completion • Support HR-related communications and projects, including employee communications, documentation, employment verification, and policy or process support

🎯 Requirements

• Communicates exceptionally well by phone, email, and in person • Warm, professional, confident, and service-oriented • Highly organized and dependable • Ability to manage multiple priorities without losing track of details • Takes ownership and follows through without constant reminders • Good judgment when handling sensitive situations • Knows when to solve an issue directly and when to escalate it • Works effectively with employees at every level of an organization • Comfortable learning new systems, processes, and responsibilities • Experience in call center or high-volume phone operations, customer service, office or administrative management, healthcare, home care, senior care, employee or internal communications, HR or employee-relations support, or project coordination (preferred background)

🏖️ Benefits

• HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • WFH, Night Shift • Allowance