Senior ServiceNow Developer, CSM, FSM, Integrations

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Support Tech

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

Support Tech is a technology deployment and support services company focused on multi-site IT system installation, deployment, and ongoing support. The company positions itself as a problem-solver and innovator that manages projects of any scale using its own back-end project management software and a global network of trusted partners. Support Tech emphasizes deployment/install best practices, continuous improvement, and delivering up-to-date technology solutions to business clients.

📋 Description

• Design and implement a Unified Intake strategy connecting CSM Cases, FSM Work Orders, and ITSM Incidents • Configure and optimize Dispatcher Workspace and the ServiceNow Mobile App for field technicians • Build Install Base and Sold Products architecture within CSM • Own ServiceNow and Field Nation integration, including status synchronization, technician check-ins, and automated work order posting • Develop real-time synchronization using Webhooks and Scripted REST APIs • Automate cost tracking by importing Field Nation spend limits and invoice data into ServiceNow expense lines • Build a Scalable Injection API to ingest work orders from external client platforms into normalized ServiceNow format • Use Integration Hub and Flow Designer for multi-step cross-platform workflows • Design and maintain Correlation ID logic to prevent duplicate ticketing and synchronize comments and attachments bi-directionally • Build cross-functional dashboards for real-time technician performance and integration health monitoring

🎯 Requirements

• 5+ years of ServiceNow Development experience focused on CSM and FSM implementations • Proven track record building complex REST/SOAP integrations • Experience with Field Nation’s API or Connector highly preferred • Mastery of Flow Designer, Integration Hub, Business Rules, Script Includes, and Service Portal • Expert knowledge of Import Sets, Transform Maps, and Robust Transform Engines • Ability to build real-time technician performance and integration-health dashboards • ServiceNow certifications (CSA, CAD, or CIS in FSM/CSM) preferred • Prior experience in a tech-support or field-service-heavy industry preferred • Experience with Service Bridge or eBonding preferred

🏖️ Benefits

• Opportunity to own the “Work Order Aggregator” vision • Build a world-class integration suite • Work remotely worldwide