AI/ML Engineer

Job not on LinkedIn

🕒 March 31

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 Machine Learning Engineer

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Develop and implement comprehensive data solutions using AI and machine learning • Contribute to innovative AI/ML solutions across various business areas • Work with senior engineers and data scientists to research, design, and deploy AI/ML models • Develop and maintain AI-powered chatbots, such as Wonderchat • Improve chatbot accuracy, response time, and user experience • Conduct experiments and analyze results to optimize prompt effectiveness • Design and implement conversational AI solutions • Develop and refine prompts for AI applications, such as Writing Assist and DigitalQA • Develop and implement predictive models for business use cases • Analyze data, build models, and evaluate performance • Prepare and clean datasets for model training and evaluation • Engineer features to improve model accuracy and performance • Research and evaluate new AI/ML solutions and technologies • Collaborate with data scientists, engineers, and business analysts • Communicate technical concepts and findings clearly and concisely

🎯 Requirements

• 2 years of related AI/ML Engineer experience • Bachelor's degree in Computer Science, Data Science, or a related field • Strong understanding of AI/ML fundamentals, including supervised and unsupervised learning, deep learning, and natural language processing (NLP) • Experience with Python and common AI/ML libraries (e.g., TensorFlow, PyTorch, scikit-learn) • Experience with implementations of frameworks using either OpenAI, Vortex AI, LangFlow, Databricks, or Gemini • Excellent analytical and problem-solving skills • Strong communication and interpersonal skills • Passion for learning and desire to stay updated on the latest AI/ML trends

🏖️ Benefits

• Company-provided equipment • Competitive compensation • Government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Beautiful office space (for onsite employees) • Free lunch provided daily (for onsite employees)