Commercial Legal Counsel, Fluent Ukrainian and English

🕒 April 1

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Negotiate, draft, and review commercial agreements, including Master Service Agreements (MSAs), Statements of Work (SOWs), Non-Disclosure Agreements (NDAs), buyout agreements, assignment agreements, and other client-related contracts; • Assess suppliers and vendors, conduct legal due diligence, and review and manage agreements with suppliers to ensure compliance with company standards and business objectives; • Handle intellectual property (IP) matters, including copyright-related issues and general IP protection; • Provide legal advice and support to internal stakeholders (HR, IT, Marketing, Finance) on contractual, commercial, and compliance-related matters; • Monitor changes in international legislation relevant to the business and recommend updates to internal policies, templates, and contractual frameworks.

🎯 Requirements

• Master’s degree in law • Fluency in English and Ukrainian, including legal drafting • 2+ years of professional legal experience in commercial, corporate, or technology law • Foundational knowledge of data protection and privacy laws, such as GDPR and related regulations • Proven hands-on experience negotiating, drafting, and reviewing contracts with clients and suppliers • Strong analytical, legal, and research skills with attention to detail • Goal-oriented, proactive, and comfortable working in a fast-paced, business-driven environment. • Experience in copyright/IP disputes (will be an advantage) • Understanding of U.S. or U.K. contract law (will be an advantage) • Prior experience working in product or service-based IT companies (will be an advantage).

🏖️ Benefits

• Providing services during business hours • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements.