Community Strategy & Operations, Fluent English & Spanish

🕒 February 23

🌐 Chile, Peru, +4 more countries – Remote

🇨🇱 Chile – Remote 🇵🇪 Peru – Remote 🇨🇷 Costa Rica – Remote 🇪🇨 Ecuador – Remote 🇦🇷 Argentina – Remote 🇩🇴 Dominican Republic – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 61%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Source, contact, and activate creators for projects and missions • Monitor creator performance, follow up on missed requirements, and provide feedback or retraining • Coordinate projects and workflows, ensuring deliverables are completed accurately and on time • Handle operational issues and escalations by investigating and driving them to resolution • Collaborate with agents and cross-functional teams to ensure effective operations • Proactively identify and address issues to keep projects and market operations running smoothly • Investigate fraud and risk cases and take appropriate action • Track operational performance and KPIs using Google Sheets and internal tools • Identify recurring issues and contribute to process and operational improvements

🎯 Requirements

• Native Spanish and excellent English communication skills, written and verbal at C1 level • Solution-oriented mindset with solid project management skills • Experience handling data in Google Sheets, including filters, formulas, and pivot tables • Ability to organize tasks, set priorities, and drive execution autonomously • Proactive approach with strong ownership of tasks and responsibilities • Detail-oriented approach • Excellent communication and interpersonal skills • Personal laptop or computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Previous experience in operations, project coordination, creator/account management, or marketplace operations is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, 4 PM–1AM on GMT+2 • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Personal laptop or computer requirement may vary by engagement terms • Specific benefits and work conditions clearly defined in the agreement; some benefits may apply only to employees and independent contractors may not be eligible