Customer Support Consultant, English C1

🔥 23 minutes ago

🌐 Colombia, Costa Rica, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇩🇴 Dominican Republic – Remote 🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide L1 customer support via phone, chat, and email • Perform basic troubleshooting of software issues and guide customers toward quick solutions • Triage customer support requests across multiple projects • Escalate specific cases to appropriate representatives according to established procedures • Stay current on product and process updates • Provide feedback to improve the knowledge base • Conduct research when information is missing and proactively seek solutions

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • Previous experience providing support and troubleshooting for software • Ability to prioritize tasks according to urgency and communication channel • Customer service-oriented approach and good communication skills • Strong attention to detail and organizational skills • Strong problem-solving and adaptability skills • Commitment to delivering high-quality customer service and meeting performance targets • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Experience supporting SaaS products is a plus • Previous experience providing customer support via phone calls, chat, and email is a plus • Experience using CRMs, ticketing systems, or similar support platforms is a plus

🏖️ Benefits

• Flexible schedule • Fully remote work opportunity • Inclusive international environment • Compensation in USD • Referral rewards • Balance between project workload and personal time • Internal health policy • Responsive leadership focused on growth and long-term cooperation • Self-development opportunities • Trust-based culture with no time-tracking requirements • Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors

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