Customer Support Consultant, Fluent English & Polish

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide exceptional technical support via calls, chats, and emails; • Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance; • Gather required technical information to ensure the resolution of complex cases; • Ensure customers' satisfaction with any interaction; • Maintain working knowledge of our client’s products and services; • Securely work with customers’ sensitive information; • Troubleshoot common issues using the knowledge base and update transaction statuses when needed; • Escalate complex, repetitive, or merchant-related issues to L2 team; • Ensure proper case handling and follow-up to support timely issue resolution.

🎯 Requirements

• Excellent English (at least B2+ level) and Polish communication skills (at least C1 for both spoken and written); • Experience in customer support role; • Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms; • Customer-oriented and responsible attitude. • Experience with Technical Support.

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9 AM–5 PM CET; • Opportunity to cooperate fully remotely; • Inclusive international environment; • Compensation in USD; • Rewards for referring friends; • Balance between project workload and personal time, but also – internal health policy; • Responsive leadership interested in your development and long-lasting cooperation; • Greenhouse conditions for self-development; • A culture built on trust, with no time-tracking requirements; • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).