Customer Support Consultant, Fluent English, Spanish

🕒 July 16

🌐 Colombia, Argentina, +4 more countries – Remote

🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇪🇨 Ecuador – Remote 🇲🇽 Mexico – Remote 🇵🇪 Peru – Remote 🇨🇱 Chile – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 62%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide exceptional customer support via email • Assist customers with order-related inquiries, including cancellations and delivery address or quantity changes • Handle proof of payment, delayed delivery, order tracking, invoice, and reimbursement requests • Respond to customer inquiries and provide accurate product and service information • Document customer interactions and update tickets in Freshdesk • Escalate complex or unresolved issues to appropriate internal teams • Collaborate with internal teams to ensure timely issue resolution and positive customer experiences • Securely handle customers’ sensitive information

🎯 Requirements

• Excellent English and Spanish language skills (at least C1 for both spoken and written communication) • At least 1 year of experience in a customer support role • Experience working with Freshdesk • Experience providing customer support via email and other communication channels • Customer-focused mindset • Strong analytical thinking and research skills • Positive, proactive, and responsible attitude • Personal laptop or computer with at least 8GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Previous experience supporting the trucking, transportation, or logistics industry is a plus

🏖️ Benefits

• Fixed schedule: Monday–Friday, 4 AM — 12 PM, EDT • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Personal laptop or computer and stable internet connection required for the role • Benefits and conditions may vary depending on engagement terms; independent contractors may not be eligible for all benefits

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume