Customer Support Consultant, Fluent English & Spanish

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

B2B • SaaS • Telecommunications

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide exceptional customer support via calls and emails; • Assist customers with product-related inquiries; • Support customers with job posting inquiries and other service-related requests; • Accurately document customer interactions and update tickets in the support platform; • Escalate complex or unresolved issues to the appropriate internal teams when necessary; • Collaborate with internal teams to ensure timely issue resolution and continuous service improvement; • Securely work with customers’ sensitive information.

🎯 Requirements

• Excellent English (at least C1 for both spoken and written) and Spanish language skills; • At least 1 year of experience in customer service; • Experience providing support via omnichannel; • Customer-focused mindset; • Strong analytical thinking and research skills; • Positive, proactive and responsible attitude; • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

🏖️ Benefits

• Fixed schedule: Monday–Friday: 7 PM-3 AM GMT +3;• Opportunity to cooperate fully remotely;• Inclusive international environment;• Compensation in USD;• Rewards for referring friends;• Balance between project workload and personal time, but also – internal health policy;• Responsive leadership interested in your development and long-lasting cooperation;• Greenhouse conditions for self-development;• A culture built on trust, with no time-tracking requirements.