Customer Support Consultant, Fluent English

🔥 1 minute ago

🇺🇾 Uruguay – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver customer support via chat, phone calls, and emails • Build strong and lasting customer relationships • Keep up with evolving tools and technology • Handle sensitive customer data securely • Apply customer happiness practices • Maintain deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists

🎯 Requirements

• Excellent English skills (C1 for both spoken and written) • At least 1 year of experience in a customer support role • CRM experience, preferably with Freshdesk • Strong troubleshooting skills • Analytical mindset and ability to interpret information for sound decisions • Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive) • Strong attention to detail • Team player with a positive, proactive approach • Personal laptop or computer meeting the specified Mac or Windows requirements • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Fixed schedule: Wednesday–Sunday, 5 PM–1 AM UTC • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Potential benefits and conditions depend on engagement terms; independent contractors may not be eligible for all benefits • Compensation, benefits, and work conditions defined in the agreement if selected

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