SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
Customer Support Consultant, Fluent French & English C1
🔥 1 minute ago
🌐 Morocco, Algeria, +3 more countries – Remote
⏳ Contract/Temporary
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇫🇷 French Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
SupportYourApp
1001 - 5000 employees
💼 Consulting
📦 Logistics
📣 Marketing
💰 Venture Round on 2017-10
Consulting • Logistics • Marketing
SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.
📋 Description
• Deliver outstanding customer support via phone calls, emails and chats • Escalate complex cases to the internal team • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply the latest customer happiness practices • Maintain deep understanding of client solutions and meet KPI
🎯 Requirements
• Excellent French and English skills, at least C1 in spoken and written communication for both • At least 6 months of experience in a customer and technical support role • Experience with CRM systems • Experience handling customer issues in ticket-based, multichannel support environments, including email, phone, and chat • Ability to learn and follow precise procedures • Strong analytical thinking and research skills • Positive, proactive, and responsible attitude • Personal computer with at least 16 GB of RAM • Stable internet connection with minimum 45 Mbps download and 20 Mbps upload • Experience supporting time and attendance software and/or workforce management systems from a support perspective is a plus
🏖️ Benefits
• Fixed schedule: Monday–Friday, 8 AM–4 PM EDT • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements
Apply Now
