Inbound Call Agent, English C2/Native

🔥 0 minutes ago

🌐 Mexico, Jamaica, +3 more countries – Remote

🇲🇽 Mexico – Remote 🇯🇲 Jamaica – Remote 🇺🇾 Uruguay – Remote 🇨🇷 Costa Rica – Remote 🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ Call Agent

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Handle customer inquiries via phone calls regarding account identification, subscription cancellations, and refund requests • Gather necessary customer information and forward requests to the appropriate internal team for processing • Communicate with customers in a calm, professional, and empathetic manner • De-escalate challenging situations and address customer concerns professionally • Follow established procedures to ensure requests are handled accurately and efficiently • Proactively follow up on outstanding requests and ensure all necessary information is provided • Independently locate relevant information to assist customers and handle inquiries effectively

🎯 Requirements

• Excellent written and spoken English at a native or near-native level (C2) • Clear, neutral speech and excellent verbal communication skills • Previous experience in customer support • Previous experience handling inbound customer calls • Experience de-escalating difficult customer interactions and managing frustrated customers professionally • Ability to remain calm, empathetic, and solution-oriented in challenging situations • Proactive and responsible attitude • Ability to follow established procedures and work independently

🏖️ Benefits

• Fixed schedule: Monday–Friday, 9 AM–5 PM (Eastern Time) • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements