L2 Technical Support Consultant, Fluent English

🕒 May 4

🌐 Brazil, Peru, +3 more countries – Remote

🇧🇷 Brazil – Remote 🇵🇪 Peru – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver technical support via email, phone calls, and chat • Take ownership of customer-reported technical issues and triage them as needed • Analyze and resolve customer inquiries involving technical issues or feedback • Follow escalation procedures with relevant internal teams and key stakeholders • Maintain accurate records of failures, maintenance activities, and bugs • Contribute to and maintain the company support knowledge base and related documentation • Ensure compliance with service-level agreements (SLAs)

🎯 Requirements

• Excellent English communication skills (C1 for both spoken and written) • At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist role • Hands-on experience with Windows and Linux operating systems, with a strict emphasis on command-line interface (CLI) and terminal-based management • Hands-on experience in diagnosing, troubleshooting, and resolving hardware-related issues in technical environments • Solid understanding of hardware and software interactions, including how system components work together to ensure functionality and performance • Experience navigating and analyzing system logs, extracting relevant information, and interpreting data to identify and diagnose technical issues • Strong troubleshooting and analytical skills, with the ability to investigate complex technical issues, adapt to changing situations, and identify effective solutions • Customer-oriented and responsible attitude • Personal computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) • Excellent English communication skills at C1 level are required • Experience with UAV/UAS systems, flight controllers, embedded hardware, network-related architecture, cloud-based systems, firewalls, port configuration, remote hardware debugging, and low-level system diagnostic tools would be a plus

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, but also – internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements