SaaS Customer Support Consultant, Fluent English

🔥 0 minutes ago

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇺🇦 Ukraine – Remote 🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Deliver outstanding customer support via emails • Assist customers with troubleshooting technical products and applications • Keep up with evolving tools and technology • Handle sensitive customer data with care and security • Apply customer happiness practices • Maintain deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists • Solve problems, ensure customer satisfaction, and deliver outstanding service

🎯 Requirements

• Excellent English communication skills at C1 level, spoken and written • Experience in a customer support role for a SaaS or cybersecurity company • Experience with CRM systems • Highly tech-savvy and able to quickly adapt to new systems and tools • Experience working in a dynamic, high-volume environment • Strong analytical thinking and research skills • Understanding of KPIs • Positive, proactive, and responsible attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors