Telecom Customer Support Consultant, Fluent English

🕒 August 5

🌐 Mexico, Costa Rica, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇷 Costa Rica – Remote 🇯🇲 Jamaica – Remote 🇲🇰 North Macedonia – Remote 🇲🇦 Morocco – Remote 🇰🇿 Kazakhstan – Remote

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 58%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 102 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.
• No salary listed.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Handle customer support requests via email, phone, and chat for B2B and B2C customers • Diagnose and resolve common issues related to customer accounts, platforms, software, and basic connectivity • Log, track, and update support tickets, communicating status, solutions, and next steps clearly and on time • Identify issues requiring escalation to second- or third-line support teams and provide relevant context • Apply lessons learned from resolved cases • Contribute to support guides and the internal knowledge base • Maintain deep understanding of client solutions and meet KPIs • Communicate with developers and cross-functional specialists

🎯 Requirements

• Excellent English communication skills (C1 for both spoken and written) • 1+ year of experience in IT support, customer service, or a helpdesk environment • Strong written and verbal communication skills, with ability to explain technical topics clearly and accessibly • Problem-solving mindset, curiosity, and willingness to investigate issues • Basic IT knowledge, including Windows, macOS, web browsers, and general networking concepts • Basic understanding of telecommunications, including service activation, coverage issues, and simple troubleshooting for wireless subscriptions • Ability to manage multiple support tickets simultaneously, prioritize effectively, and remain calm under pressure • Collaborative, positive, proactive, and service-oriented attitude • Personal computer with at least 8GB RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Home office arrangement • Benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors

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