Technical Support Consultant, Fluent English

🔥 13 minutes ago

🌐 Argentina, Georgia, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇬🇪 Georgia – Remote 🇦🇲 Armenia – Remote 🇦🇿 Azerbaijan – Remote 🇵🇭 Philippines – Remote 🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting • Diagnose and resolve connectivity issues to ensure secure metadata collection across client data systems • Resolve discovery errors, including raw Security Identifiers (SIDs) appearing instead of readable data, and guide client IT teams on directory fixes • Audit service logs, error patterns, and system behaviors to isolate software bugs, misconfigurations, and access restrictions • Translate telemetry and findings into actionable guidance for client IT administrators and internal engineering teams • Assist IT teams in configuring secure network paths and access permissions for platform deployment • Document, package, and escalate unresolved core product issues to internal engineering • Track recurring technical issues across enterprise environments and recommend product improvements • Provide high-touch, multi-channel technical support via email, tickets, and occasional live sessions for corporate enterprise clients

🎯 Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • At least 2 years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments • Strong understanding of how data is stored, secured, and accessed across cloud and on-premises platforms, including M365, Google Workspace, AWS, and Azure • Solid understanding of basic cloud architecture (SaaS/IaaS), network topologies, and standard enterprise access controls • Proven ability to navigate centralized logging platforms to trace data flows, investigate ingestions, and isolate connectivity or permission failures • Highly tech-savvy with aptitude for mastering AI-driven data security platforms and security compliance frameworks • Excellent troubleshooting and problem-solving abilities • Customer-oriented and responsible attitude • Excellent interpersonal skills • Hands-on experience with LDAP and Active Directory (PowerShell, ADUC) is a plus • Practical understanding of SMB/CIFS protocols, Windows File Servers, and SID-to-ACL permission mapping is a plus • Experience troubleshooting security settings, API integrations, and access hierarchies in M365, Google Drive, Box, Azure, and cloud storage is a plus • Familiarity with SSH keys, SSL/TLS certificates, DNS routing, and SSH tunneling is a plus • Basic proficiency with Linux (Ubuntu) and Kubernetes (k8s/k3s), using kubectl and shell commands is a plus • Ability to write and interpret basic SQL queries is a plus

🏖️ Benefits

• Fixed schedule: Monday to Friday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time, plus internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • A culture built on trust, with no time-tracking requirements • Benefits and conditions defined in the engagement agreement; certain benefits may apply only to employees and independent contractors may not be eligible for all benefits