Technical Support Consultant, Fluent English

🔥 3 hours ago

🌐 North Macedonia, Nigeria, +1 more countries – Remote

🇲🇰 North Macedonia – Remote 🇳🇬 Nigeria – Remote 🇪🇬 Egypt – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Assist clients with setting up and troubleshooting secure private access solutions • Help configure and troubleshoot multifactor authentication for VPN and private access solutions • Analyze network traffic to identify bottlenecks and recommend secure performance improvements • Advise on VPN bandwidth allocation and prioritization • Analyze log files to investigate technical issues and identify root causes • Provide technical guidance and troubleshooting support across Windows, Linux, macOS, Android, and iOS • Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

🎯 Requirements

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality • Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels • Basic understanding of OpenVPN, IKEv2, and WireGuard • Ability to read and analyze log files to troubleshoot technical issues • Confidence working with Windows, Linux, macOS, Android, and iOS • Strong analytical thinking and research skills • Positive, proactive, and responsible attitude • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • Fluent English • Experience with AWS or Microsoft Azure is a plus • Understanding of IdPs and SSO solutions, such as Google Workspace and Microsoft Entra ID, is a plus • Customer-facing experience is a plus

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Rewards for referring friends • Balance between project workload and personal time • Internal health policy • Responsive leadership interested in your development and long-lasting cooperation • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential eligibility for benefits and conditions depending on engagement terms; independent contractors may not be eligible for all benefits