Technical Support Consultant, English C1

🕒 September 2

🌐 Brazil, Serbia, +2 more countries – Remote

🇧🇷 Brazil – Remote 🇷🇸 Serbia – Remote 🇨🇱 Chile – Remote 🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 48%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportYourApp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2017-10

Consulting • Logistics • Marketing

SupportYourApp is an outsourced customer service company originally founded in Kyiv, Ukraine, and now operating globally in over 7 locations. With a decade of expertise, it specializes in providing 24/7/365 third-party customer service in more than 60 languages to over 250 businesses worldwide. SupportYourApp is dedicated to enhancing customer satisfaction by delivering empathetic and professional support across various communication channels. Their services are integrated into a custom-built QCRM system and compliant with security standards such as PCI/DSS & ISO/IEC 27001:2013. The company partners with tech giants like Calm, MacPaw, and SplitIt, offering scalable support solutions that include customer service, tech support, and back-office outsourcing.

📋 Description

• Provide technical support via email and chat • Troubleshoot product issues and guide customers through solutions step by step • Identify whether issues relate to the bulb, app, connectivity, setup, or user configuration • Ask appropriate questions to understand and diagnose problems • Follow troubleshooting procedures and use judgment when standard processes do not apply • Clearly document customer interactions and troubleshooting steps • Escalate complex or unresolved technical issues when necessary • Provide a positive, patient, and professional customer experience • Manage multiple conversations efficiently while maintaining accuracy and quality

🎯 Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • At least 1 year of experience in a technical customer support role • Previous video support experience would be a plus • Tech-savvy mindset • Strong troubleshooting and problem-solving skills • Ability to investigate issues and find effective solutions • Critical thinking and strong common sense • Practical and analytical approach to resolving customer issues • Personal computer with at least 8 GB of RAM • Stable internet connection with minimum 50 Mbps download and 40 Mbps upload • CV submitted in English

🏖️ Benefits

• Flexible schedule • Opportunity to cooperate fully remotely • Inclusive international environment • Compensation in USD • Balance between project workload and personal time • Responsive leadership interested in your development • Greenhouse conditions for self-development • Culture built on trust, with no time-tracking requirements • Potential to continue into a long-term collaboration • Referral reward • Equal treatment and non-discrimination