Virtual Chat Assistant

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SURIA

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2010

📱 Media

🤝 B2B

Media • B2B

SURIA is a film distribution and promotion company that helps filmmakers and event organizers turn films and festivals into global phenomena. The company provides services for theatrical releases, festival and event campaigns, publicity, and portfolio management, working with directors and producers to promote documentaries, short films and features to international audiences.

📋 Description

• Engage with customers through live chat, providing instant support and resolving inquiries efficiently. • Handle multiple chat sessions simultaneously, ensuring timely and accurate responses. • Troubleshoot customer issues and guide them through solutions using company-provided resources. • Document customer interactions, feedback, and issues in company databases using Microsoft Excel. • Draft and send follow-up emails to customers via Microsoft Outlook, ensuring all queries are resolved. • Collaborate with internal teams using Microsoft Teams to escalate complex issues and improve customer service processes. • Maintain a thorough knowledge of company products, services, and procedures to provide accurate information to customers. • Identify customer trends and common inquiries, reporting them to management for process improvements. • Adhere to company standards for response time, communication quality, and customer satisfaction.

🎯 Requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required. • Previous experience in customer service, virtual assistant roles, or live chat support preferred. • Excellent written communication skills with a strong command of grammar and spelling. • Ability to handle multiple tasks and chats simultaneously in a fast-paced environment. • Strong problem-solving skills and attention to detail. • Self-motivated with the ability to work independently and meet performance goals. • Experience with chat support software or CRM systems is a plus. • High school diploma or equivalent; additional certifications or relevant education is a plus.