ICT System Manager

🔥 0 minutes ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Swisscom

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

💰 $4G Debt Financing - Swisscom on 2024-05

Consulting • Logistics • Marketing

Swisscom is Switzerland’s leading telecommunications provider offering mobile, fixed-line and broadband internet, TV services and digital solutions for residential and business customers. It operates national networks, provides customer-facing apps and online account management, offers online security and advertising services, and supports both consumer and business segments with sales, support and connectivity products.

📋 Description

• Central coordination role in the operational delivery of business-critical ICT services in a 24/7 environment • Close collaboration with Operations, Engineering, suppliers, and internal and external customers • Continuous monitoring of ICT services, networks, and applications via centralized observability dashboards • Analysis, qualification, triage, and correlation of system messages and alerts • Detection of anomalies and early identification of deviations to proactively prevent outages • Ensuring stakeholder communication, including status updates, decision-making information, and post-incident follow-up • Analysis of incidents and definition of sustainable measures with Engineering and Operations • Calm, clear, and decisive leadership in critical situations • Continuous optimization of processes and tools

🎯 Requirements

• Several years of experience in ICT service operations or IT Service Management, ideally in Incident or Major Incident Management • Completed education or further training in an ICT-related field, such as computer science, cloud technologies, systems engineering, or networking, or equivalent extensive professional experience in IT • Experience with modern monitoring and observability platforms, such as Grafana, Splunk, or Prometheus • Good knowledge of ITIL processes, particularly Event, Incident, Change, and Problem Management • Strong analytical skills, systems thinking, and a structured approach to complex incidents • Precise, audience-appropriate communication with engineers and management • Very good German and good knowledge of English and French • Hands-on mentality and pragmatic prioritization • Experience with the continuous improvement of processes, tooling, and automation • Strong commitment to quality • Willingness to work regular shifts in a 24/7 operation • Valid driving licence

🏖️ Benefits

• Opportunity to work from one of the offices in Switzerland or from home • Flexible working hours • Agile working methods • Work with the latest technologies

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