Patient Success Manager

🔥 36 minutes ago

🇩🇪 Germany – Remote

💵 €83.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Sword Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Sword Health is a digital health company offering an AI Care platform that combines artificial intelligence with licensed clinicians to provide virtual care primarily for musculoskeletal (MSK) pain, women's health, cardiometabolic health, and mental health. Their platform includes AI-driven digital physical therapy for pain (Thrive), women's health program (Bloom), cardiometabolic program (Pulse), mental health support (Mind), and Predict, an AI engine to identify members at high risk for avoidable surgeries. Sword sells to employers, health plans, unions, consultants & brokers, and individuals, focusing on measurable cost savings, surgical avoidance, and improved clinical outcomes. They emphasize security, privacy, and clinical evidence with peer-reviewed studies and validated ROI.

📋 Description

• Own a portfolio of patients who have signed up for Kaia and help them successfully start their therapy • Explain in simple, empathetic language how Kaia works and how patients can use it, and address their questions and concerns • Stay in contact with patients via phone, email and messaging, and proactively follow up with those who need support • Coordinate with doctors' practices and health insurers where needed • Keep patient status accurate in the CRM at all times • Help shape patient support for the German team

🎯 Requirements

• Native-level German (C2) • 2+ years in a phone-based, target-driven role (e.g., sales, customer/patient success, patient coordination) • Proven track record of hitting individual targets • Empathy and patience with patients who often live with chronic pain and are not digital natives • Highly organised; experience working in a CRM (e.g., HubSpot, Salesforce) • Openness to working with new tools and technology in daily work • Every hire must demonstrate at least Level 1 AI proficiency (Explorer), using AI daily to boost personal productivity

🏖️ Benefits

• Variable pay is almost fully uncapped • Additional benefits beyond total compensation (country-specific benefits may vary)

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