Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

aimpower

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

📣 Marketing

☁️ SaaS

💰 Series A on 2023-03

Artificial Intelligence • Marketing • SaaS

aimpower is a software development company that specializes in marketing augmentation through the use of AI, machine learning, and deep learning technologies. Its innovative platform, 'brainsuite', leverages neuroscience and a vast amount of human-generated data to enhance brand management and marketing effectiveness. By providing fast and actionable insights into creative performance, aimpower aims to revolutionize traditional ad testing and empower marketers with tools that predict consumer perception and engagement. Through automation and a user-friendly dashboard, 'brainsuite' allows brands to quickly test and optimize their advertising efforts across various channels.

📋 Description

• Build strong, long-term customer relationships based on trust, expertise, and measurable results • Develop a deep understanding of customers’ goals, workflows, and success metrics, and translate them into effective platform usage • Advise Insights, Marketing, and Brand teams as a trusted partner • Manage smooth and efficient onboarding processes for new customers • Deliver product demonstrations, training sessions, and introduction workshops • Develop scalable onboarding and training materials • Ensure high customer satisfaction, successful contract renewals, and long-term customer retention • Identify upsell and expansion opportunities and collaborate with Sales to pursue them • Identify and address risks to customer success at an early stage • Collaborate with Sales, Management, Marketing, and executive leadership, and relay customer feedback to help shape product development • Coordinate pilot projects, rollouts, and customer-specific use cases for enterprise customers • Analyze customer usage and feedback to continuously improve the customer experience

🎯 Requirements

• 1–3 years of professional experience in Customer Success, Account Management, Consulting, Insights, or a comparable customer-facing role • Strong interest in or experience with Consumer Insights, Marketing Effectiveness, Brand Management, or Marketing Technology • Experience working with large organizations or complex stakeholder structures • Excellent communication skills in English (C1 or higher) • Strong customer focus, a high degree of ownership, and a proactive working style • Based in Germany • Valid work authorization • Experience working with or for FMCG companies (a plus) • Hands-on experience with market research, Insights, or analytics workflows (a plus) • Experience in a B2B SaaS environment, ideally with data- or AI-powered products (a plus) • Good knowledge of German (a plus) • Experience introducing new tools or processes in established organizations (a plus) • Familiarity with AI-powered or insight-driven marketing tools (a plus)

🏖️ Benefits

• 100% remote work from anywhere in Germany, with a flexible choice of work location • Team gatherings, plus summer and winter celebrations • Annual professional development budget for training, courses, or conferences • 30 vacation days per year, plus two additional days off on Christmas Eve and New Year’s Eve • Up to 28 days of workation in another EU country per year • JobTicket subsidy • Employee discounts on products and services through corporate benefits and FutureBens • Flat hierarchies and an open, supportive work culture • Work on forward-looking topics such as artificial intelligence, creative effectiveness, behavioral science, and marketing transformation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume