Client Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇩🇪 Germany – Remote

💵 €40k - €55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Digistore24 USA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

📣 Marketing

💼 Consulting

☁️ SaaS

Marketing • Consulting • SaaS

Digistore24 USA is an online sales platform offering a comprehensive solution for digital entrepreneurs. It features a large affiliate marketplace, advanced analytics for optimized sales, and tools for sales funnel optimization. The platform also provides back-office automation and conversion tools to enhance marketing and sales efficiency.

📋 Description

• Manage your own dedicated portfolio of clients and build long-term, personal relationships • Proactively engage with clients and provide forward-looking support • Advise clients on software applications related to online marketing • Respond to client questions in writing, by phone, and through various communication channels • Capture and verify feature requests and bug reports, then forward them to the development team in a structured manner • Identify opportunities for improvement and challenges arising from client interactions and share them with the team • Represent Digistore24 at VIP client events, business lunches, and trade shows • Support clients with technical questions about APIs, upsell flows, and split tests • Investigate product approval and technical issues and coordinate solutions with clients and internal teams • Advise clients on entering new markets • Monitor clients’ social media activity and strengthen relationships through regular comments • Participate in team calls and learn how to use new tools and technologies

🎯 Requirements

• At least two years of experience in client support or customer success • Strong communication skills and precise, audience-focused communication • Ability to explain complex topics clearly, both in writing and verbally • Solutions-oriented approach to handling conflicts • Fluent German and English • Structured, reliable, and self-directed working style • Ability to prioritize tasks and work effectively from a home office • Willingness to follow current industry trends and independently learn about new topics • Basic knowledge of HTML and CSS is a plus • Experience in online marketing is a plus • Flexibility to attend occasional late client meetings • Ability to analyze and resolve technical issues • Willingness to communicate via email, phone, voice messages, WhatsApp, and social media

🏖️ Benefits

• 100% remote: work permanently from home • Permanent employment available in many European countries • Work from outside the EU for up to 170 days per year • Use coworking spaces for up to three days per week • 30 vacation days based on full-time employment • Flexible working hours • Individual professional development and on-the-job learning • Flat hierarchies and short decision-making processes • Autonomous, results-oriented teams • Modern equipment • International, collaborative culture • Team lunches with Lieferando credits • Team events across Europe • Personal development support and monthly one-on-one meetings • Work without a dress code and on an equal footing