Account Manager, Customer Success

🔥 1 hour ago

🇩🇪 Germany – Remote

💵 €42k - €52k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEACHY Upskilling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

👥 B2C

🏪 Marketplace

Education • B2C • Marketplace

TEACHY Upskilling is a personalized tutoring and learning skills training platform that provides individual support for students at all educational levels, ranging from primary school to vocational training. The company offers one-on-one tutoring in various subjects, including math, sciences, and languages, both online and in-person, while focusing on personalized learning strategies and skills development to help students achieve their full potential. With the aid of certified tutors, TEACHY ensures tailored educational experiences that adapt to each student's unique learning style.

📋 Description

• Support education partners such as vocational trainers, HR teams, and apprentices • Manage support programs: review academic records, identify needs, and set up programs • Coordinate tutor matching and track progress • Communicate proactively and reliably, conduct brief reports and semester check-ins, and respond to inquiries • Recommend suitable programs such as extensions or additional services • Apply psychological insight to tailor support to learners’ needs • Organize Welcome Days, workshops, and group courses with the education team • Use Pipedrive as the CRM and Claude as an AI assistant • With a higher level of commitment, develop new partnerships with training companies—from initial outreach through closing

🎯 Requirements

• Ideally, a degree in psychology, business psychology, education, or educational science • Understanding of how young people learn and what motivates them • Initial experience in account management, customer success, consulting, or B2B sales, including experience gained through working student roles or internships • Career changers from education, HR, or vocational training are welcome • Good understanding of Swiss German • Excellent spoken and written German • French is a plus • Reliable, responsive, and proactive in raising potential issues • Enjoy working with people and having conversations on an equal footing • Based in Germany • Willingness to travel to Switzerland once per quarter

🏖️ Benefits

• Permanent employment contract • 20 days of annual leave • 100% remote with trust-based working hours • Part-time or full-time, 50% to 100% workload • NEPQ 2.0 sales training plus Tactical Empathy by Chris Voss (value of more than EUR 6,500) • Access to our TEACHY tutor training programs (value of CHF 1,900) • Genuine opportunity to shape the role and company • Direct collaboration with the founder and CEO, with flat hierarchies • Travel expenses covered for customer meetings, workshops, and team days in Switzerland • Team retreats and events • Development opportunities toward partnership development