Customer Success Manager

🔥 2 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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easybill GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

easybill GmbH is a company that provides cloud-based invoicing software solutions, allowing users to create electronic invoices, manage billing, and automate sales processes. Their platform integrates with various popular marketplaces and accounting systems, ensuring compliance with German GoBD regulations and upcoming EU e-invoicing mandates. They cater to a wide range of clients including freelancers, small businesses, and online retailers, offering efficiency and ease in handling billing and document management.

📋 Description

• Take ownership of the successful onboarding of new customers • Conduct efficient and effective onboarding processes for new customers • Develop and deliver engaging training sessions and webinars • Quickly identify customer needs and adapt the onboarding process accordingly • Analyze and proactively identify cross-selling and upselling opportunities • Persuasively present and sell additional services and upgrades • Build and maintain strong customer relationships • Ensure first-class communication as the primary point of contact for customers • Expand the customer base and strengthen customer retention • Meet and exceed targets for successfully onboarded customers, customer satisfaction, and cross-selling/upselling revenue

🎯 Requirements

• Proven track record in Customer Success, Sales, or Customer Care, ideally in a SaaS environment • Excellent communication skills and strong customer-facing abilities • A team player who actively contributes to a dynamic team • Proactive, results-oriented approach • Ability to identify upselling and cross-selling opportunities • Empathy and the ability to quickly build trusting customer relationships • Ability to integrate effectively into a dynamic, fast-growing team

🏖️ Benefits

• Remote-first team across Germany – no ties to a specific location • Workation in Mallorca: opportunity to use the rented villa for a combination of work and relaxation • Inspiring and flexible work environment based on trust and personal responsibility • Opportunity to help shape the company’s strategy and culture • Dedicated team and collaboration on innovative solutions • Attractive compensation packages and development opportunities • Regular team events and professional development opportunities • 30 days of annual leave • Permanent employment contract